All prices are exclusive of postage and packaging.

We cannot accept any errors or damages unless advised within 48 hours of receipt of your order.

All orders received must be made in writing by e-mail.

Minimum order value of £20 applies to all orders.

No VAT will be applied to our prices.

We do not offer refunds or returns on personalised orders.

The Cottage Show Rosette Company reserve the right to refuse an order or part of.

Artwork remains the property of The Cottage Show Rosette Company and must not be copied from this website.

For delivery we require name, address including postcode, landline telephone number and e-mail details. We do not accept any liability when the order is in the hands of the delivery company, we do give you the tracking reference (where applicable).

For urgent/last minute orders we ask that we receive payment within 48 hours of you receiving our invoice.

All invoices must be paid prior to manufacture and your order being sent, unless agreed by us beforehand.

For all orders, extra charges will apply if:

• Required within 1-14 working days the cost is £10.00 or 5% whichever is the greater (excluding postage cost).

Unfortunately we do not have the facility to take payment over the telephone.

In certain circumstances we have the right to use substitute materials/colours. We will always contact you if we do not have your colour(s) in stock.

We reserve the right to alter prices without prior notification.